FAQs

HOW LONG DOES SHIPPING TAKE?

We ship with RoyalMail, UK Standard shipping takes around 3-5 working days. Once we receive your order it takes 1-2 days to package and will be sent out to delivery.

CAN I RETRUN OR EXCHANGE AN ITEM?

All items have a 14 day returns/exchange policy if products are unworn and in their original state. To return or exchange email basicsatelier2@gmail.com and we will have this processed for you. When you package your item to send back, please add in a note of your order number so we can easily track it back to you.